Wear & Accidental Damage
Normal wear, scratches, impact, improper storage, misuse and exposure to chemicals or cosmetics are not considered manufacturing defects.
Returns & Exchanges
Our policy reflects the personal nature of fine jewellery and the care invested in every Galassia creation.
Our Policy
Owing to the personal and precious nature of fine jewellery, all orders are considered final once placed. Galassia Jewels does not offer returns, exchanges or change-of-mind cancellations after an order has been confirmed.
Every Galassia jewel undergoes careful inspection before it leaves us.
Before You Order
We encourage clients to review the design, dimensions, sizing and specifications of their chosen jewel carefully before completing a purchase.
Should you require guidance, our Client Advisors are available to assist you prior to ordering.
If Something Is Not as It Should Be
In the unlikely event that your order arrives with a manufacturing defect, damage, an incorrect item or another product-related issue, please contact Galassia Client Care within seven days of delivery.
Notify Client Care within seven days of delivery and provide your order number and a clear description of the concern.
Include photographs or video showing the issue, images of the packaging where relevant and any additional information requested.
Retain all original packaging, certificates and documentation. Please do not send jewellery to us without prior authorisation.
Following inspection, Galassia may offer a repair, correction, replacement or another appropriate resolution.
Assessment & Authorisation
All product concerns are subject to assessment by Galassia Jewels. Where the jewel needs to be returned for inspection, our Client Care team will provide the appropriate instructions.
Upon receipt, the piece may be examined to confirm its condition, authenticity, original specifications and the cause of the reported issue.
Where an issue is verified as being related to manufacture or fulfilment, our team will work with you toward the most appropriate resolution.
What Is Not Covered
Returns or exchanges are not available for change of mind, personal preference or an incorrect size selected by the client.
Normal wear, scratches, impact, improper storage, misuse and exposure to chemicals or cosmetics are not considered manufacturing defects.
The policy does not ordinarily cover jewellery that has been altered, repaired or serviced by a third party.
Diamonds, gemstones and precious materials may display natural variations. These inherent qualities do not necessarily constitute a defect.
Bespoke & Personalised Creations
Bespoke, engraved, custom-sized and special-order pieces cannot be returned or exchanged.
Bespoke creations, personalised or engraved jewels, custom sizes, special orders and pieces created or modified specifically for a client are final.
Should a bespoke or personalised creation arrive with a verified manufacturing or product-related issue, please notify Galassia Client Care within seven days of delivery so that we may assess the piece and assist you accordingly.
Sizing & Adjustments
Guidance before purchase; considered support afterwards.
Our Size Guide provides guidance for rings, bracelets, bangles and necklaces, and our Client Advisors are available should you require further support.
An incorrect size selected at the time of purchase does not constitute a product defect and is not eligible for return or exchange.
Where technically possible, certain pieces may be eligible for resizing or adjustment as a separate service, depending on the design and construction of the jewel.
An Enduring Alternative
While Galassia does not offer conventional returns or exchanges, eligible Galassia jewels may be considered under our Lifetime Buy-Back Policy.
The Lifetime Buy-Back programme is separate from this policy and does not constitute a return, refund or cancellation of the original purchase.
For eligibility, valuation and full terms, please visit our dedicated Lifetime Buy-Back Policy page.
A Galassia jewel is intended to be treasured for years to come.
Future Heirlooms, Made to Endure
Your Rights
Nothing in this policy excludes rights that cannot lawfully be excluded.
Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Galassia Client Care
Although all purchases are final, if something is not as it should be, our Client Care team is here to review the matter carefully and help provide an appropriate solution.
SUGGESTION FOR YOU